Reference · Troubleshooting
Fast checks for common problems
Most comp-day issues are one of a few simple failures: wrong page, wrong competition, stale data, or a missing permission. Work down this list before escalating.
Common problems
A judge's passcode isn't working+
Double-check they've selected the correct competition, then re-enter the passcode exactly as written. If it still fails, set a new judge passcode on your setup page and have your judges enter that one instead.
An athlete is missing from the leaderboard+
Confirm the correct category and round are selected first. If the athlete is genuinely absent, check the import or startlist source data and re-import or edit there.
A score was entered incorrectly+
Fix it directly from the chief view (/boulder/chief,/speed/chief, or/lead/chief). Cross-link to theFixing mistakes guide for detailed correction steps, then refresh the affected views.
The public page looks outdated+
Refresh the hub and check that the web address you shared is the right event. Check the publish and freeze state in the Publishing & freezing guide to ensure it isn't locked.
Permissions or access looks wrong+
Have the person sign out and sign back in — access is refreshed when they sign in. Then confirm they are using the right account and are in the correct organisation.
Poor internet connection during judging+
Keep scoring — saved attempts are held on the device and go through once the connection comes back. Keep paper notes as a backup and close any tabs you don't need. Re-check the scores once the device is back online. See theJudges & devices guide for offline handling.
A judge can't find their station+
Confirm the judge selected the correct competition, category, and round. For boulder, verify the detail or group filter matches the active session.
Speed finals head-to-head matches are mismatched+
Override the match winner from the Speed chief view when you are deliberately changing a result. For a re-climb, call the climb and update the bracket by hand.
The hub won't publish or is stuck frozen+
Refer to the Publishing & freezing guide — it covers setup publishing, auto-publish triggers, and manual unfreeze steps.